ExecRecruitment

Senior End User Technical Support Analyst

Remote
Full Time
Experienced

ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.

One of our direct clients is actively seeking an Application Administrator to join their team.

Job Title: Senior End User Technical Support Analyst
Location: Remote
Duration: 6 months+ extension

Duties:
The duties of a Senior End User Technical Support Analyst include, but are not limited to:
  • Responsible for Level 1 or Level 2 service desk support and may be the first contact for answering any calls to the help desk or will be the first level of escalation to resolve a request.  These staff will perform basic and advanced phone and remote support and troubleshooting to resolve requests;
  • Responsible for Basic or Advanced onsite/desk-side hardware and software device support including troubleshooting, hardware replacement, software installation and configuration tasks;
  • Responsible for managing the backend systems to support the End User computing environment including Configuration and Asset Management, Antivirus and Threat Protection systems, Service Management and Network Printing systems.

 
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