ExecRecruitment

Senior End User Technical Support Technician

Remote
Full Time
Experienced

ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.

One of our direct clients is actively seeking a Senior End User Technical Support Technician to join their team.


Job Title: Senior End User Technical Support Technician
Location: Remote
Duration: 6 months+ extension

Job Duties

The duties of a Senior End User Technical Support Technician include, but are not limited to:

• Provides level 2 advanced or complex onsite and remote user device support including troubleshooting and configuration;
• Provides level 2 advanced Local Area Network device support;
• Coordinates hardware replacements and repairs with third party vendors;
• Participates in managing small and large scale computer and other user device deployment projects;
• Participates in managing small and large scale Voice Over IP phone deployment projects;
• Configures device monitoring systems and dashboards for outage detection and alerts of incidents;
• Design and develop system performance and support ticket metrics reports;
• Documents technical user guides and procedures; Reviews, develops and publishes knowledgebase articles.
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