ExecRecruitment

End User Technical Support Analyst

Remote
Full Time
Experienced

ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.

One of our direct clients is actively seeking an End User Technical Support Analyst to join their team.

Job Title: End User Technical Support Analyst
Location: Remote
Duration: 6 months+ extension

Duties:

The duties of an End User Technical Support Analyst include, but are not limited to:
  • Responsible for Level 1 service desk support and is the first point of contact for answering support calls using the OTS ACD phone system.  Provides basic ticket handling including evaluation, customer contact, troubleshooting and routing to other teams; 
  • Provide vendor contact, data entry, and scheduling for processing quotes and orders for phone and network services;
      • Support for mobile devices such as a Blackberry and active sync devices such as Android phones and iPhones, with password protection and enabled and remote wipe functionality;
      • Perform training/instruction; o Develop User Guides; o Administer centralized systems for configuration management and service management; o Administer centralized systems for endpoint security and encryption; o Administer centralized systems for user and device profile management; o Administer centralized systems for user and device policy management;
      • Provide end user and operational support for Records Management services. Duties include providing desktop support, identifying and resolving issues with imaging equipment and resolving public accessibility issues.
  • Delivers computer equipment to customer locations.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Human Check*