ExecRecruitment

Microsoft Dynamics 365 CRM Solutions Architect

United States
Full Time
Mid Level

Job Title: Microsoft Dynamics 365 CRM Solutions Architect
Location: Towson, MD

Duties and Responsibilities:

  • Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
  • Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
  • Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
  • Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
  • Develops and implements and trains others to develop in Microsoft Dynamics.
  • Helps gather and document requirements from non-technical business users.
  • Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
  • Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
  • Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
  • Prototypes and demos recommended solutions for users.
  • Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
  • Provide ongoing technical support and training for end-users.
  • Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
  • Assist with the project planning, scheduling and deployment of the new CRM features.

Minimum Qualifications/Skill Sets:

  • Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
  • 7 years of experience in IT industry
  • 3 years of experience as a technical expert in an IT organization
  • 3 years of experience developing in Microsoft Dynamics
  • Proficiency in Microsoft Dynamics 365 CRM Development and customization
  • Experience with JavaScript, C#, .NET, and Web Services
  • Knowledge of Dynamics 365 APIs and SDKs
  • Understanding of Customer Relationship Management solutions
  • Experience with SQL, database management and data migration techniques
  • Strong communication skills and ability to work in a team environment
  • Problem solving skills

Preferred Qualifications/Skill Sets:

  • Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
  • Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
  • Strong understanding of CRM data modeling, workflows and user interface customization
  • Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
  • Familiarity with Microsoft SharePoint.
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