The Application Systems Analyst/Programmer Senior serves as a technical lead supporting enterprise-wide systems, AV infrastructure, digital media, modern collaboration platforms, and custom application development. 

The role ensures continuity of mission‑critical services, optimizes content and collaboration workflows, and partners across the agency to deliver secure, reliable, and accessible technology solutions.

Duties and Responsibilities

AV & Digital Media Systems Support

• Manage and maintain AV infrastructure including Tricaster, Live Call Connect, IVGA streaming tools, and conference room equipment.
• Provide live‑event support (setup, monitoring, troubleshooting) for streaming, recording, and remote speaker integration.
• Coordinate with AV/platform vendors (e.g., Diversified, Telestream) for quotes, renewals, upgrades, and escalations.
• Manage AV scheduling, setup, and support for internal and external meetings.

Video Content Management

• Oversee manual downloads and archival of VODs from Pividal ahead of decommissioning deadlines.
• Maintain the Pividal environment and coordinate the transition to the vendor’s new environment post‑January, including connectivity, access, retention, and governance workflows.
• Tune and prepare video files (transcoding/metadata/quality checks) before upload to the new environment to ensure compatibility, performance, and accessibility.
• Organize and catalog media for long‑term storage and retrieval; document content lifecycle processes.
• Podcast creation and support: produce, edit, and upload podcasts; maintain feeds/metadata; ensure brand, legal, and accessibility compliance.

Webinar Coordination & Support

• Coordinate webinar logistics (scheduling, platform setup, dry runs, live moderation) and ensure consistent audio/video quality.
• Edit and publish recordings to designated platforms; confirm accessibility standards, metadata, and retention.

Application & Systems Analysis

• Provide Tier 2/3 support and administration for SharePoint, Microsoft Teams, and Microsoft 365 (O365) services.
• Develop and maintain SharePoint sites (IA, lists/libraries, pages, permissions, governance); troubleshoot SharePoint issues and optimize performance/usability.
• .NET application development (C#/ASP.NET) to build and support internal tools, integrations, and services.
• Support Marketing Cloud operations (campaign setup, user onboarding, data governance, integrations).
• Provide agency‑wide application support across commonly utilized platforms, coordinating resolution with IOT/OTC and vendors.

Automation & Platform Development

• Power Platform development: design, build, and maintain Power Apps, Power Automate flows, and Power BI reports/dashboards to streamline operations and reporting.
• Establish governance, ALM practices, environment strategies, and data loss prevention (DLP) policies for Power Platform solutions.
• Integrate Power Platform with SharePoint, M365, and line‑of‑business systems using connectors and custom APIs.

Electronic Signature & Workflow

• DocuSign support: administer envelopes, templates, user permissions, and integrations (e.g., SharePoint/.NET/Power Automate).
• Design end‑to‑end eSignature workflows with audit trails, retention, and compliance alignment; provide user training and documentation.

Project Coordination & Documentation

• Support procurement/contract activities (SPR drafting, PO tracking), vendor engagement, and change management.
• Maintain SOPs, architecture diagrams, runbooks, and performance metrics for AV and IT services.
• Coordinate knowledge transfer and onboarding for backups/new hires; contribute to training materials.

Cross‑Functional Collaboration

• Partner with program divisions, Finance, and Procurement to align technology solutions with operational needs.
• Facilitate communication between technical teams and end‑users; drive adoption of collaboration platforms and automation.
• Participate in agency planning and governance forums; propose improvements to service reliability, accessibility, and security.

Skill Matrix:

• Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience considered Required
• Application systems analysis/programming in an enterprise environment. Required 5 Years
• Demonstrated experience with AV/streaming platforms (e.g., Tricaster) and digital media workflows. Required
• Hands on .NET development (C#, ASP.NET, REST APIs, SQL). Required
• SharePoint site development/administration, Teams/M365 support, and Marketing Cloud operations Required
• Power Platform (Power Apps, Power Automate, Power BI) solution development with governance best practices Required
• DocuSign administration and workflow design, including integrations with M365/SharePoint/Power Platform. Required
• Source control (Git), CI/CD fundamentals, testing, secure coding, logging/monitoring Required
• API based integrations across enterprise systems Required
• Strong communication, documentation, and stakeholder engagement skills Required
• Excellent troubleshooting and problem solving; ability to triage live incidents calmly and effectively Required
• Organizational skills to manage concurrent initiatives with clear prioritization Required
• Commitment to accessibility, security, and compliance standards (records retention, audit trails) Required
• Microsoft certifications (e.g., Power Platform App Maker/Developer, Microsoft 365 Administrator, Azure Fundamentals). Highly desired
• Media production experience (video tuning/transcoding, podcast production and uploading) Highly desired
• Experience with video CDN platforms, media asset management, or enterprise content delivery. Highly desired